Customer Policies

1. Pricing & Payment Policy

• Pickup orders: Customers pay a $30.00 deposit, payment is non-refundable, and balance will be collected at pickup.
• Delivery orders: Customers pay the full turkey price online at checkout based on the applicable size category.  If a delivery order that was paid in full is canceled, the customer receives a refund minus the $30 non-refundable deposit.

2. Cancellation & Refund Policy

• The $30 deposit is strictly non-refundable.
• Cancellations apply to delivery orders only.
• If a delivery order that was paid in full is canceled, the customer receives a refund minus the $30 non-refundable deposit.

3. Pickup Policy

• In-store pickup is available Monday and Tuesday only for Fresh Raw Turkey, the week of Thanksgiving.
• Customers must select a pickup date and hourly time slot.
• Customers must arrive on their designated date and time. No exceptions. Otherwise there will be times when we are overwhelmed with customers, and then we all deal with the headache.

4. Delivery Policy

• Delivery orders will ship on a designated date intended to ensure delivery before Thanksgiving.
• Delivery pricing is based on the applicable turkey size category.

5. Cold Storage & Handling Policy

• Customers must properly refrigerate and handle the fresh turkey immediately after pickup/delivery.
• The product page should provide clear refrigeration and cold-storage instructions.